README for Microsoft Outlook(TM) Express

November l997


(c) Copyright Microsoft Corporation, 1997


This document provides complementary or late-breaking information

to supplement the documentation.





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Outlook Express Mail is an Internet standards based e-mail and news


To read e-mail with Outlook Express, you must be using a mail system

that uses SMTP and POP3 or IMAP protocols. At this time, you cannot

use Microsoft Outlook Express to access your e-mail account with any

of the following services: MS Mail, cc:Mail, CompuServe, America

Online (AOL), or Microsoft Exchange Server prior to version 5. If

you don't know whether your system uses these services, contact your

administrator or your Internet service provider and ask if they

support SMTP/POP3 or IMAP mail clients.

You can also use Microsoft Outlook Express News to read bulletin-board

discussion groups, such as the Usenet, using NNTP-based news servers.

Contact your Internet service provider or network administrator for

the name of the news server that you should use. Outlook Express News

can also be used to receive support for a variety of Microsoft

products on the news server msnews.microsoft.com.




- When receiving a message using a GeoCities mail account, you might

be unable to view any of the original message, or you may see only

the following information: Postage Paid by... [graphic].

- You will not be able to see embedded objects or images sent from

people using Microsoft Outlook, Microsoft Exchange, or Windows

Messaging. File attachments work fine, however.

- If you use HTML in your signature, and you send the message before

any included images have finished drawing, the text you add to the

message may be lost.

- Some mail clients send Cyrillic messages with tags indicating that

they are in a western European character set. As a result, Outlook

Express uses a western-European font to display the message, which

then appears garbled. To work around this problem, click the View

menu, click Language, and then choose a Russian character set, such

as K0I8. The message should display properly using the Russian font.

- Inbox rules are not available for IMAP accounts.

- If you are using Outlook Express with a SUN Solstice, Netscape, or

Innosoft IMAP server, it may cause your server to stop responding.

Please contact the 3rd party provider for an update to the IMAP

server software to correct this problem.

- Outlook Express S/MIME does not verify the status of digital IDs

before sending encrypted or signed messages. This means that a

digital ID that is revoked, expired, not trusted or that has an

incorrect e-mail address will be used without providing any warning.

- To send signed messages and receive encrypted messages, you must

have a digital ID. Currently, the only way to get a digital ID

for use with Outlook Express is to use Internet Explorer 4.0 and

go to the Verisign Web site, http://digitalid.verisign.com.

- While sending and retrieving messages, closing Outlook Express and

restarting it will cause Outlook Express to crash.

- In Outlook Express News, if the option "Get 300 headers at a time" is

turned on, the following commands: Get New Headers, Get New Messages,

Get All Messages, and Get Marked Messages will retrieve only 300 (or

the number that you specify) headers at a time. To prevent this, you

should turn off this option.

- To cancel a news message, you must be using the same message encoding

options as was used for the original message.

- If no folders are displayed for your IMAP server or if you want

to refresh the list of IMAP folders you need to download the folder

list from the server. To do this, select the IMAP server. If you

connect to the server by using a modem, click the Tools menu, and

then select Offline > Dial. If you connect to the IMAP server by

using a LAN, you can skip this step. After you have connected to

the server, click the File menu, click Folders, and then click

Refresh Folder List.

- If you need to change any of the following settings for your IMAP


. IMAP server name or port number

. Account type (POP3 or IMAP)

. Any logon information

it is recommended that you delete the IMAP account and create a new

account with the updated settings.

- Outlook Express is designed to work only with IMAP4 compliant

servers. IMAP2bis servers are not supported in this release.

- If you rename a news server account name and then attempt to

perform some action on it, for example copying messages from the

server, you may receive an error message. To work around this

problem, close OE and restart after the renaming of a server.

- If encrypting a message when there is not a certificate for one of

the recipients, an error will display stating that there is not

a certificate for that recipient as well as the sender.

- Certificates are now handled on a per account basis. You must

reselect which certificate to use for each account from the

Accounts menu. Select the account you want to configure for

security features and check the box to use a certificate when

sending secure messages. You must also click the Certificate button

to select which to use.

- If you used Internet News for reading newsgroups, any messages

in your "Posted Items" folder will be moved into the "Sent Items

folder when you upgrade to Outlook Express.

- Outlook Express only shows subscribed IMAP folders in the

folder list. It no longer shows all your folders (subscribed and

unsubscribed). If you want to see all your folders in the folder

list, you should subscribe to all your folders. Click on the "File"

menu, then click "Folder >" and select "Subscribe All Folders" menu.

If there are folders that you don't want to displayed in the folder

list, you can unsubscribe the folder. Click on the File menu, click

on Folder >, and select "Unsubscribe Folder".

- If you send a Rich Text (HTML) message which contains embedded

pictures and the option to "Send pictures with message" is turned

off, any pictures from a local computer or LAN will not be viewed

when receiving and reading the message using Netscape's Messenger.

Note to French users


In order to comply with the French laws on the use of encryption

material, S/MIME support in Outlook Express has been disabled when

used in France. However, SSL 2.0 and SSL 3.0 support is authorized,

and hence left enabled.



- If you run into a problem, try the troubleshooter in online Help

or on the Microsoft Web site at

http://www.microsoft.com/support/tshooters.htm. To start the online

Help troubleshooters, carry out the following steps:

1. In Outlook Express, click the Help menu, and then click Help


2. Double-click the "Troubleshooting" topic on the Contents tab.

- Check your connection to your Internet service provider.

- If you are unable to send or receive mail, check the following:

- The TCP/IP protocol is installed on your computer.

- All cables are properly connected to your computer, modem, or LAN.

- You have a PPP or SLIP account with your Internet service


- Your Internet service provider or LAN server supports POP3 or


- Your modem communication parameters (baud rate and type of

protocol) are set correctly.

- Make sure that you use an account name and password for a news

server only if it requires them. If you use an account name and

password and they are not required, you will not be able to connect

to the news server.

- To access the Microsoft peer product support newsgroups, carry out

the following steps:

1. Click the Tools menu, and then click Accounts.

2. Click Add, and then click News on the drop-down menu.

3. Follow the directions on your screen.

4. When you are prompted for a server name, type


If that name isn't found by your Internet service provider, you

can type instead.

You do not need to log on to this news server.




- You can change the sound that notifies you that you have received

new mail. To do this, double-click the Sounds icon in Control

Panel, and select New Mail Notification from the events list.

- Use the Check Names command, available on the Tools menu or on

the New Message toolbar, to look up a person's e-mail address

when sending mail.  The name will be underlined when the

associated address is found.

- You can move the toolbar to a different edge of your screen by

right-clicking it and then choosing Left, Right, Bottom, or Top

from the Align menu.

- To send a mail message in Plain Text only (no HTML formatting),

click the Format menu, and then click on Plain Text. To make Plain

Text the default setting for new messages, replies, and forwarded

messages, click the Tools menu, click Options, click the Send

tab, and then select Plain Text under Mail sending format.

(News messages are sent in Plain Text by default, but similarly,

this setting can be changed under News sending format.)

- To customize the toolbar, right-click it, and use the menu commands

to perform the desired actions.

- You can resize the preview pane or the message list by dragging the

divider between the preview pane and the message list.

- You can change how the preview pane splits, or turn it off entirely,

by clicking the View menu, clicking Layout and changing the options

in the dialog box.

- You can specify that you want to see only unread news messages. To

do this, click a newsgroup, click the View menu, click Current

View, and then click Unread Messages.

- You can set messages to automatically download to the preview pane

by clicking the Tools menu, clicking Options, clicking the Read

tab, then selecting the Automatically Show Messages in the Preview

Pane check box.

- To view the e-mail address of someone who has sent you a message,

double-click the message to open it, then double-click the author's

name in the From field. You can also add this person to your Address

Book by right-clicking the name, and then clicking Add To Address


- To view responses to a particular message in a newsgroup, click the

plus sign (+) next to the message. The responses appear indented

below it.

- In mail, you can leave a copy of your messages on the server. To set

this option, click the Tools menu, and then click Accounts. Select

the mail account you want to modify, and then click Properties. Click

the Advanced tab, and then select the Leave A Copy Of Messages On

Server check box.

- You can search for newsgroups that contain specific words in their

names. To do this:

1. Click the Tools menu, and then click Newsgroups.

2. In the Search box, enter the words separated by a space.

You can also search newsgroup descriptions. If you cannot see the

descriptions, click the Tools menu, and then click Accounts.

Select the news account you want to modify, click Properties, and

then click the Advanced tab. Next, select the Use Newsgroup

Descriptions check box.  Click the Tools menu, and then click

Newsgroups.  In the Newsgroups window, click "Reset List."

- You can have your signature added to all messages, including those

that you reply to or forward. To do this, click the Tools menu, and

then click Stationery. On the Mail or News tab, select the following

check box: Add Signature To The End Of All Outgoing messages.

- It is possible to use HTML files as signatures as well as plain

text files.

- To reorder columns, you can drag and drop column headings. Columns

can be resized by dragging the right edge of the column header.

- You can view all the headers for a news message. To do this,

double-click the message to open it in a separate window, click the

View menu, and then click Full Headers.

- If you are running Outlook Express on Windows NT and you need to add

support for a different language, double-click the Keyboard icon in

Control Panel, and then click Add. Follow the instructions on your

screen. This installs the appropriate NLS (National Language

Support) files. You do not have to use the associated keyboard





For the latest information about Outlook Express as well as a list of

Frequently Asked Questions, see our Web page at

http://www.microsoft.com/ie/ie40/collab/imn. You may find that your

questions can be answered here.

A newsgroup is dedicated to the discussion of Microsoft Outlook

Express and provides peer support:

- news://msnews.microsoft.com/microsoft.public.inetexplorer.ie4.OutlookExpress

To read it, follow the procedure outlined in the Troubleshooting section


This site is the best place to go if you are experiencing a problem,

as someone else who experienced the same problem might already have

posted the solution.


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